Effective Date: 04-01-2025

  1. Introduction

At Rich Clothing Entertainment, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we are here to help. This Returns and Exchange Policy outlines the terms and conditions under which you can return or exchange items purchased from our website richclothingent.com.

  1. Eligibility for Returns

2.1. Timeframe for Returns: You may return items within [07 days] from the date of delivery. Items returned after this period will not be eligible for a refund or exchange.

2.2. Condition of Items: To be eligible for a return, items must:

  • Be unused, unworn, and in the same condition as received.
  • Include all original tags, labels, and packaging.
  • Be accompanied by the original receipt or proof of purchase.

2.3. Non-Returnable Items: The following items are not eligible for returns:

  • Items marked as “Final Sale.”
  • Gift cards.
  • Customized or personalized products.
  1. Return Process

3.1. Initiating a Return: To start a return, please contact our Customer Service team at support@richclothingent.com or 07368944080. Provide your order number, the reason for the return, and any relevant details.

3.2. Return Shipping:

  • You will be responsible for covering the shipping costs for returning your item unless the return is due to a fault on our part (e.g., defective or incorrect item).
  • We recommend using a trackable shipping service to ensure your return reaches us safely.

3.3. Return Address: Rich Clothing Entertainment,
27/7 Parsons Green Terrance
Edinburgh Scotland Eh8 7AF

3.4. Inspection and Approval: Once we receive your returned item, we will inspect it to ensure it meets our eligibility criteria. If approved, we will process your refund or exchange.

  1. Refunds

4.1. Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid using a gift card, the refund will be issued as a store credit.

4.2. Processing Time: Refunds are typically processed within [5-7 business days] of receiving and approving your return. Please allow additional time for your bank or payment provider to reflect the refund in your account.

4.3. Partial Refunds: In certain cases, only partial refunds will be granted, such as:

  • Items not in their original condition.
  • Items missing parts or accessories.
  1. Exchanges

5.1. Eligibility for Exchanges: Exchanges are only allowed for items that are defective, damaged, or incorrectly shipped. If you wish to exchange an item for a different size, color, or model, you must first return the original item and place a new order.

5.2. Exchange Process: To request an exchange, please contact our Customer Service team at 07368944080 with details about the issue. We will guide you through the process and arrange for a replacement.

  1. Faulty or Damaged Items

6.1. Reporting Issues: If you receive a faulty, damaged, or incorrect item, please contact us within [07 days] of delivery. Provide photographic evidence of the issue along with your order details.

6.2. Resolution: We will arrange for a replacement, repair, or refund, depending on the circumstances and your preference.

  1. Return and Exchange Costs

7.1. Customer Responsibility: Unless the return is due to our error, customers are responsible for return shipping costs.

7.2. Free Returns: In cases where the return is due to a defective, damaged, or incorrect item, we will cover the cost of return shipping and any replacement shipping fees.

  1. Additional Information

8.1. Delayed or Missing Refunds: If you haven’t received your refund within the expected timeframe, please:

  1. Check your bank account.
  2. Contact your credit card company, as it may take time for the refund to post.
  3. Contact your bank for further clarification. If you’ve done all of this and still have not received your refund, please contact us at support@richclothingent.com.

8.2. Promotional and Discounted Items: Refunds for items purchased during promotions or sales will be based on the discounted price, not the original price.

8.3. Bulk and Corporate Orders: Different return and exchange terms may apply to bulk or corporate orders. Please contact our Customer Service team for more details.

  1. Contact Us

If you have any questions about this Returns and Exchange Policy, please contact us:

Rich Clothing Entertainment
27/7 Parsons Green Terrance
Edinburgh Scotland Eh8 7AF
Email: support@richclothingent.com
Phone: 07368944080